Returns and Exchange Policy

 

DIY STORE products will not accept return and exchange.

Reason based on that the goods do not totally conform with the online picture that the customer has no right and returning this goods.

 

You may exchange products within 10 days in its original condition after receipt of the order (based on the delivery record), late will not be accepted.  Please contact our customer service representatives by email ( info@gallantsport.com ) and provide all the following information:

  1. Member information (Member name、Email address、Mobile phone number)
  2. Order number
  3. Product Code
  4. Reason(s) for return and state for refund or exchange

 

Unless there is product quality problem, all products are allowed exchange only once.  All merchandises including all new, barcode tag, accessories & gifts and packaging should be in its original good conditions that it can be sold again.

 

The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.

 

The picture of the goods is only for reference on this webpage. Color shown may be slightly different than actual products.

 

The same product but the different color of the goods may be in the material and other aspects of the existence of some differences, the product description is for reference only. The specific information, please prevail in kind.

 

Criteria for Accepting Returns / Exchange:

-          The product received by the customer does not match the product code ordered on the website.

-          The product is purchased in wrong size or doesn’t fit.

-          The product flawed or with any quality defects.

 

DO NOT accept returns or exchange of certain products

-          Any product that is returned more than 10 days after receipt.

-          Any product that has been worn, altered or washed.

-          Products with unclean appearance.

-          Products with color fading due to display.

-          Products not sold on Gallant Sport Supplies Ltd. Online Shop.

 

In case of dispute, Gallant Sport Supplies Ltd. decision shall be final.